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Horrific/non-existing customer support.
The program in itself is fair enough. Albeit somewhat archaic. However, the support is horrific. If you subscribe to the program, be prepared to have lots and lots of problems with the validation. The problem is on their side, and they could not care less. It looks like their R&D has been on a standstill for years, and I would guess that the big shots names on their web site is FORMER users of the program. Be prepared that company goes bust and all your mind maps become useless. Beware.